3rd Line Support Engineer
Paddock Wood
£30- 38k depending on experience and qualifications
VR/02318R

Established for over 20 years and with an outstanding reputation, they are a friendly, successful and ambitious company conveniently located in the heart of Kent and within easy reach of Tonbridge, Tunbridge Wells and Maidstone. With continued and rapid growth year-on-year, they are now planning their next exciting period of future business growth. With further investment in more staff and with the best years yet to come, now is the perfect time to join them and be a part of their next chapter and continued success.

Building upon another record services year, they are looking to recruit another support engineer to join their friendly Services Team. Working from modern open plan offices with breakout and recreational areas, this is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment.

As part of the dedicated Service Desk team, you will closely work with the base of new and existing clients supporting, maintaining and improving their IT Infrastructure.

As a Microsoft Gold Partner, they proactively encourage all staff to progress their careers by not only providing an exciting and varied working exposure, but they also fund key technical certifications such Microsoft MCPs. All the technical staff are Microsoft Certified Professionals and are encouraged to progress their certifications. To help with this, they provide 2 weeks of dedicated study time for training towards these certifications, pay for exams and even link qualifications with guaranteed interim salary increases.


Responsibilities of the role:

Required Experience / Key skills:
· Accreditations in some IT Certifications is desirable, such as: Microsoft MCP, MCSA, or MCSE,
· IT experience with technologies including; MS Azure, Office 365, Cyber Security, IaaS/PaaS/SaaS, IP Networking, Firewalls, Server Operating Systems (Windows Server 2012/2016), Active Directory and Identity services, Virtualisation (VMware and Hyper V), BC/DR and Backup solutions such as Veeam, Desktop Operating Systems (Windows 7 - 10), Exchange Server, SQL, and NAS/SANs.
· Confident, and comfortable dealing with clients at all levels.
· Well-developed customer care and communication skills, both written and verbal, are paramount
· Analytical - Efficient troubleshooting skills
· Ability to multi-task and adapt to changes quickly
· Service awareness of all organisation’s key IT services for which support is being provided
· Understanding of support tools, techniques, and how technology is used to provide IT services
· Self-motivated with the ability to work in a fast-moving environment
· Positive and passionate about technology
· Upholding our core values of Passion for Customers, Teamwork, Exceptional Service & Innovation, to the highest standard.

Key Tasks will include
· IT support relating to technical issues involving Microsoft's core business applications on both Desktop and Servers
· Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
· Support of applications such as Veeam, Backup Exec, Antivirus products, Exchange Server and SQL
· Shared ownership of the Helpdesk Service Board and ensure the service KPIs are within acceptable tolerances
· Project resource on occasional projects where experience and skills are best suited
· On-boarding and off-boarding clients when required.
· Improve customer service, perception, and satisfaction
· Ability to work in a team and communicate effectively
· Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs
· System documentation
· Upholding our core values of Passion for Customers, Teamwork, Exceptional Service & Innovation, to the highest standard.
· Part of Out of Hours On-Call team rota.
· Full driving license/car owner is essential.

Benefits include company annual bonus, pension scheme, 25 days holiday per annum, a discounted company purchasing scheme, Perkbox membership, free fruit, soft drinks and an active social community