W.E Roberts (Packing Supplies) is offering the exciting opportunity for a Customer Services Representative to join our rapidly growing family run packaging business firm based in Northfleet that has been trading for over 50 years.

At Packing Supplies we have a small, friendly team that supply industrial packaging to a large variety of trade and on-line customers. We sell a wide range of products including cardboard boxes, packaging tape, bubble-wrap and poly bags.

The right candidate will require excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service and to be responsible for providing professional pre and post-sales support, coordination and retention for their allocated pool customers and key accounts.

Duties will include:

• Delivering a consistently high level of customer service to Key accounts
• Responsible for maintaining and growing an allocated area of pool accounts
• Assist sales rep/Managing Director to develop and execute sales strategies when required
• Update and maintain systems with accurate Call info and customer information
• Using monthly reports to analyse and capture spend to budget information on pool accounts
• Pro-actively ensuring the retention and growth of allocated pool accounts
• Working with WER surrounding departments to resolve problems, facilitate solutions and enhance customer experience
• Screening and pre-qualifying calls/emails within sales department, directing the enquiry through correct route and checks before providing quote/solution
• Monitoring active orders and managing customer requirements, taking into account manufacture and delivery variables
• Stock control and replenishment of agreed call off jobs
• Assess and direct customer complaints to designated department and involve managers where required
• A basic commercial understanding of quotes and the effect on our business
• An understanding of WER manufacturing capabilities and industry standards
• Knowledge of technical /origination including industry standards and common terms