6 Month Fixed Term Contract Opportunity


Delivering a great experience for our Customers is paramount so, if they feel that we’ve not delivered on that, we need to find out why. That’s where you come in, working closely with the rest of the Customer Relations Management Team you’ll help maintain a culture that aims to improve the complaints process, ensuring effective resolution and, ultimately, reduce the causes of customer complaints.


Spending time coaching your people is just part of the role, you’ll play a very hands on role from managing escalated complaints to identifying and implementing changes to ensure the team is as effective as possible. With such a wide scope of responsibility we’re looking for someone who wants a challenge and to use their expertise to help drive the team forward.

What we’re looking for and what you can expect:

•As an experienced Team Leader you’ll manage, coach and develop a skilled and motivated team

•Through effective reporting and analysis you’ll continually review and improve standards within the department, making recommendations for change
•You’ll take full ownership of problems and decisions ensuring that targets and deadlines are always met
•As an excellent communicator you’ll recognise the importance of building good relations, both internally and externally


Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.