Life feels better when you love your job…

Here at Vanquis we do, and it’s what we believe has contributed most to our success.

Our business has grown so much since we started in 2002 and this growth has been achieved by encouraging our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.

As a Loans Operations Expert you will be multi skilled to work within our highly specialised department, dealing with every aspect of our customer's journey within Vanquis Loans. You will be expected to provide telephony support and assist with the booking and set up of new customer loans (where the customer has expressed a strong interest in a loan, and requires a call back), service customers every day requests and requirements and also negotiate repayment terms for customers who have missed payments, with the aim of bringing the account up to date.

Your Responsibilities

• You will be working in a fast paced, target driven environment achieving or exceeding set targets and working as part of a team to fulfil the Department's Key Performance Indicators.
• Servicing the everyday needs and requests of Vanquis Loans customers.
• Answering product related queries to ensure all customers have a clear understanding of their loan
• Contact delinquent high-risk customers in order to secure payment and determine reason for delinquency.
• Utilise specialist tools including trace and undertake historic payment and contact information to individually tailor contact strategies to each unique account.
• Offer solutions to customer to get their loan back on track.
• Meet defined individual and team performance and quality targets to ensure delivery of key business objectives.
• Ensuring customer confidentiality of information in line with the Data Protection Act and adherence to all regulatory FCA requirements.
• Ensure all customers receive the highest level of service and best customer journey possible.
• You will also discuss customer arrears and attempt to secure a payment via a non-voice channel using 2 way interactive messaging.

The team work shifts between 8am – 8pm Monday to Friday and every other Saturday 8am – 2.30pm.

So if you have experience within customer service, good computer skills and the ability to work in a fast paced environment we want to hear from you!

If wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.