Job Title: Customer Service Advisor

Department: Customer service team, service desk
Reporting to: Service desk manager
Hours: 9-5.30pm or 8-4.30pm
Salary: Up to £16300 depending on experience

As a Customer Service Advisor, you will be responsible for being the initial point of contact for our clients to call when they have a question or problems with their system, ensuring customer satisfaction is met with every interaction. Reporting in to the Service Desk Manager, you will work closely with our 1st, 2nd & 3rd line service desk teams & ensure our customers are kept up-to date & happy.


A day in this role will include:
• Taking all incoming service queries from Customer Service assigned accounts
• Logging cases on our CRM system & setting initial priority levels
• Issuing cases out to our technical teams
• Keeping our customers updated with progress
• Working closely with all teams within the Uniware Customer Service department & ensuring cases are kept up-to date and with the correct
person \ team
• Managing the CRM database, ensuring all client information is kept up to date


To be successful in this role you will have:
• Essential: Excellent customer service and communication skills (Customer service champion)
• Essential: Proficiency in using Microsoft; Word, Excel, and Outlook
• Essential: Good grammar, spelling & email skills
• Essential: Ability to work well in a team
• Ability to plan and priorities workloads to meet deadlines and performance targets
• High level of accuracy and attention to detail
• Proactive approach to working
• Desirable: Experience of using a call logging \ CRM system


This Job Description describes key areas of the post but is not exhaustive. The Job Description is subject to review and amendment in line with the needs of the business.
Due to the nature of our business and customers we carry out vetting and any un-spent criminal records must be declared.