30 hours a week (includes evenings and weekends)
Starting salary £16,695 pro rata plus benefits

We are looking for a motivated and flexible receptionist who would like the challenge of acting as a ‘first point of contact’ for a busy Leisure Centre.

Based at Tonbridge Swimming Pool you will be required to provide a coordinated, high quality and customer focused approach, and be able to work to a set shift rota, which includes evenings, weekends and early starts. You should have previous customer service experience and be familiar with operating a computerised till point.

For an application pack please email jobs@tmactive.co.uk or phone 01732 876150. For an informal discussion about this position please contact Sam Watson, Operations Manager on 01732 370200.

Closing date for applications: Friday 25 May
Interviews week commencing: Monday 4 June

SPECIFIC DUTIES
1. To act as a point of 'first contact' to all users of the Centre making certain that good Customer Care practice is maintained, including the
checking of all membership cards, collection of monies and providing an information service to users.
2. To efficiently operate the telephone system, ensuring that caller's enquiries be answered promptly and transferred to the relevant member
of staff accordingly.
3. To maintain cash tills and sundry debtor accounts in respect of bookings and membership, issuing tickets and receipts as necessary.
4. To complete daily returns in accordance with the Trust’s financial regulations.
5. To promote effective relationships with customers and members of the public, seeking to provide a sales orientated approach as
appropriate.
6. To proficiently process all till and booking functions utilising the computerised booking system.
7. To exercise control over all entries into the building ensuring that all due monies are collected.
8. To assist the effective health and safety management of all visitors and contractors into the facility.
9. To maintain good communication with the administration department to ensure customer information is relevant and up to date.
10. To ensure that all Centre stationery and publicity material is up to date, and displayed as required.
11. To proactively inform customers of the direct debit options and pricing structure at Tonbridge Swimming Pool.
12. To co-ordinate and maintain the Centre’s lost property procedure.
13. To work on a pre-arranged shift rota

This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake.