Technical Support Team Leader - Construction Industry

£30,000 - £35,000 per annum

Working for one of the largest construction companies who have been established over 40 years, you will provide best in class technical support via the Internal Technical Services Team to both internal and external customers, enhancing the company's position within the industry



To support, manage and nurture existing, new and future team members through one of the key talents pools in the company.

To innovate and support new smarter working methods and techniques and aid the development of new products and systems.



Duties:

Managing a team of 4, you will managed and motivate and develop the team of Technical Support Officers and Technical Trainees on a daily basis

To ensure your team is able to provide prompt, accurate and professional support across the whole range of systems and products

Develop new strategies, levering the use of new technologies, to become the recognised leader in construction technical support

Where necessary, take ownership of handling of technical matters, conferring with Technical Services Director and/or other members of the Technical department as required

Clearly demonstrate continuous improvement

Ensure full CRM use to inform business of customer intel and help to grow the project pipeline

Lead phased implementation of customer communications platform

Provide support to all other technical departments

Running various detailed and scheduled reports as required by management

Enable your team to work closely and cross functionally with project specification team; business development teams

Experience/Skills required:

Degree or HND in construction, architectural or engineering related field or relevant field experience

Computer literate with expert knowledge in CAD preferably Revit / AutoCAD; Microsoft Office Suite; and working knowledge of social media platforms

Proven leadership skills, with ability to prioritise and delegate

Leadership experience, with ability to resolve conflict

Structured problem evaluation and problem solving skills, as well as innovate and adapt

Ability to work well as part of a team or alone

Ability to work from own initiative

Excellent communication skills both verbal and written; from a wide range of customers from the architectural/ design community to site teams

Customer centric

Calm under pressure



Monday to Friday 9-5.30pm

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.