We're recruiting a Regional Operations Officer on a 12 month contract and are looking for exceptional people to apply.

You'll be responsible for prioritising the delivery of monthly service and improvement reports, and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

We'll look to you analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams. You'll also be required to liaise with various specialists to ensure that policies, procedures, processes & guidance are kept up to date

Your other responsibilities will include:

* Leading on research of best practice to support ongoing service improvement
* Working with the Communications teams to promote regional success stories, positive learning and regional events
* Carrying out audits to ensure that service delivery is consistent, meets service standards and is compliant with policy and procedure

You'll already have considerable experience in the field of continuous improvement or service delivery and a good knowledge and understanding of the social housing operating environment, including inspection, regulatory, compliance and accreditation frameworks.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem solving skills will be critical in your success in this role.

We're seeking highly organised, customer-focused people with excellent project management and communication skills; if this sounds like you we look forward to hearing from you.

This role is based in Merton with some travel to Bromley required.

Closing Date: Midday on Monday 14th May 2018

For further details on this vacancy, and to apply, please visit our website http://careers.clarionhg.com/more-vacancies/

When applying please use Google Chrome



Clarion Housing Group

Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group's housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.



Clarion Housing Group is committed to having a diverse and inclusive workforce.