This part time role, working 5 hours on a Saturday, involves dealing with general reception duties for Kent Hospitality, University of Kent. For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings.

As Receptionist you will:

Confidently resolve all initial enquiries from students, staff, residents and others

Issue keys and maintain/monitor the security of them in line with procedure

Programme student and vacation guest bedroom key cards using access control software

Act as the central reception point for deliveries, sorting and collecting post, taking and passing on urgent messages and telephone calls, reporting room defects to relevant parties and taking payments

Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out. Full training will be provided

As Receptionist you will need:

Minimum GCSE grade C or above in English and Maths or equivalent

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

Ability to demonstrate experience handling difficult and unexpected situations

A high level of IT skill and familiarity

For further information and to apply please click on the 'Apply now' button.