This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
2nd Line Support Engineer
Kings Hill
VR/02260R
Salary: £23k - £26k DOE
Responsibilities of the role:
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments and SAN support
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Support of Backup Exec, Veeam, Antivirus products, Exchange Server and SQL
• Project lead on occasional projects where experience and skills are best suited
• Support and mentoring of more junior members of the team
• On-boarding and off-boarding clients when required.
• Installation work including PC, routers, printers and AV deployments
• Responsible for ensuring escalations are dealt with efficiently
• System and client documentation
• Improve customer service, perception and satisfaction
• Assist the Projects team where required with the conceptual design of new solutions
• Consulting services to include system reviews and recommendations
• Ability to work in a team and communicate effectively
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Main accountabilities:
• Shared ownership of the Helpdesk Service Board and ensure the service KPIs are within acceptable tolerances
• Work in order of SLA and priority of tickets
• Shared responsibility for dealing with NOC
• Understand and adhere to Services processes
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• System documentation
• Enter all work as activities, service tickets, or project tickets into ConnectWise
• Document internal processes and procedures related to duties and responsibilities
Key competencies:
• Training in IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• ITIL Foundation Qualifications
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organisation’s key IT services for which support is being provided
• Understanding of support tools, techniques and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment
• Positive and passionate about technology
Advertiser: Agency
Reference: VR/02260R
Posted on: 2018-05-09 13:51:10
Send me Alert for jobs in:
Kings Hill, Tonbridge and Malling, Kent
Email Address
North Kent College
Spine Points 32 (£31,794 full time equivalent) to 37 (£36,859 full time equivalent), rising to a ceiling of Spine Point 40 (£40,287 full time equivalent) with a full teaching qualification.
End User Computing Systems Engineer
Canterbury Christ Church University
£33,966 - £36,024 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
2nd Line Support Engineer
Kings Hill
VR/02260R
Salary: £23k - £26k DOE
Responsibilities of the role:
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments and SAN support
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Support of Backup Exec, Veeam, Antivirus products, Exchange Server and SQL
• Project lead on occasional projects where experience and skills are best suited
• Support and mentoring of more junior members of the team
• On-boarding and off-boarding clients when required.
• Installation work including PC, routers, printers and AV deployments
• Responsible for ensuring escalations are dealt with efficiently
• System and client documentation
• Improve customer service, perception and satisfaction
• Assist the Projects team where required with the conceptual design of new solutions
• Consulting services to include system reviews and recommendations
• Ability to work in a team and communicate effectively
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Main accountabilities:
• Shared ownership of the Helpdesk Service Board and ensure the service KPIs are within acceptable tolerances
• Work in order of SLA and priority of tickets
• Shared responsibility for dealing with NOC
• Understand and adhere to Services processes
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• System documentation
• Enter all work as activities, service tickets, or project tickets into ConnectWise
• Document internal processes and procedures related to duties and responsibilities
Key competencies:
• Training in IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• ITIL Foundation Qualifications
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organisation’s key IT services for which support is being provided
• Understanding of support tools, techniques and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment
• Positive and passionate about technology
Advertiser: Agency
Reference: VR/02260R
Posted on: 2018-05-09 13:51:10
I want to receive the latest job alerts for:
jobs in Kings Hill, Tonbridge and Malling, Kent
North Kent College
Spine Points 32 (£31,794 full time equivalent) to 37 (£36,859 full time equivalent), rising to a ceiling of Spine Point 40 (£40,287 full time equivalent) with a full teaching qualification.
End User Computing Systems Engineer
Canterbury Christ Church University
£33,966 - £36,024 per annum
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