Purpose of the Job:

As a Sales Office Executive you will be part of a team that is jointly responsible for providing market leading service levels which focuses on our customer promise. A critical function that centres on keeping our customers, growing sales and assisting to win new business.
You will be responsible for all aspects of service that relate to our customer; taking phone calls, corresponding via email, keeping the customer updated on progress of matters and processing requests.

Main duties and responsibilities:

*To provide a high level of access through the telephone
*Investigate and resolve any queries liaising with internal departments and outside suppliers, ensure they are dealt with on a regular basis
*To ensure all orders are input correctly and efficiently
*Actively promote any products and services to increase business
*Support in managing a variety of email inboxes in the sales department from orders to discrepancies/complaints and product sourcing
*Actively promote products and services to increase revenue sales where appropriate
*Provide excellent customer service and deal with any query promptly and efficiently
*Able to deal with any request from our customer base with ownership
*Work to activity KPIs
*Collaborate across all departments to action any customer requests
*Follow all processes and procedures
*Consistently populate and maintain the CRM system
*Electronically index customer's orders accurately to ensure easy retrieval

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.