South East Water supplies drinking water to 2.1 million customers across Kent, Sussex, Surrey, Hampshire and Berkshire. Daily, we supply 565 million litres of drinking water along more than 14,000 kilometres of mains to our customers' taps.



We are currently recruiting a number of full time technical advisors to join our busy Wholesale Desk covering shifts between the hours of 1:30pm to 10:00pm Monday to Sunday, with some bank holidays, excluding Christmas Day and Boxing Day. A 10% shift uplift is offered in recognition of this shift pattern.



Main responsibilities will include:



* Triaging customer supply contacts to allow work to be prioritised and allocated to the field teams
* Publicising network interruptions to the business and customer updates on the website/telephones
* Responding to customer emails and verbal contacts regarding water supply issues
* Logging all contact from the customer against the customer's account to ensure comprehensive and accurate records are available
* Contacting the customer on completion of any investigation or works to ensure that a 5/5 service has been provided.
* Using information and resources to ensure that skills and knowledge are kept up to date and continuously developed



The successful candidate will:



* Ideally should have 4 GCSE passes (or equivalent), including Maths and English. A NVQ Qualification Level 2 or above in Customer Service/Business Administration desirable
* Have a strong customer service focus with a determination to resolve customer issues
* Possess strong typing, excellent written and verbal communication as well as customer service skills
* Be able to communicate positively with customers and colleagues in a busy working environment



This post is subject to a basic criminal record check and the Right to Work in the UK.



In return, we offer a competitive salary, a minimum of 25 days annual leave, a stakeholder pension scheme in which the maximum Company contribution is 10% and a life assurance scheme.