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Application Form

2nd Line Support Engineer

£25,000 - £28,000

Dartford, Kent

1st Choice Jobs

2nd Line Support Engineer
Dartford
£25,000 - £28,000
VR/02004R

This fast growing IT managed service and hosted services provider is seeking an addition to their support team. Based in Dartford, Kent you will be responsible for supporting one of their key customers on varying technology.
Working Hours - Rotating Shifts of either: 8am-4pm, 9am to 5pm or 10am-6pm

Responsibilities:
· Provide 2nd line support to their clients both onsite and offsite
· Act as a point of escalation for the 1st Line team
· Proactively help resolve tickets and if required assist the 3rd line team with new projects or on boards
· Be proactive in identifying new technologies and highlight any weaknesses in their current workings
· Ensure customers SLA’s are met
· Follow company processes as documented

Experience & Knowledge:
· Windows Server 2008 R2 / 2012 R2
· Active Directory & Exchange administration and troubleshooting
· Email security products
· Networking knowledge (LAN / vLAN / WAN)
· SonicWALL & Draytek Firewall and Secure Remote Access appliances
· Ability to solve PC hardware and software issues

Benefits:
· Discretionary annual performance related bonus
· Continuous professional development scheme
· Additional holiday incentive scheme

Contact Details

Cover Letter

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