Position Expectations
The Head of Operations is responsible for developing internal operational capabilities in all areas, ensuring the company is a centre of excellence for aftermarket services within the agreed profitability range of the group. This position will have overall responsibility for all workshops and logistics. Candidates must possess a proven track record in productivity improvements, waste reduction and lean manufacturing coupled with a wealth of experience in change management and performance improvement. Ideally 10 years’ experience at Senior management level and experience of managing very large multi-cultural teams would be extremely beneficial.

Key Duties
 Lead by example and communicate to the team/s the objectives set
 Review current production capabilities across the operation, identify key areas that need addressing
 Develop daily production plan including previous days’ updates from clients given to the Business Managers
 Conduct continuous improvement projects in order to further enhance production. Optimise production capabilities alongside Technical and Process teams. Identify key areas of inefficiencies and develop a progression plan to replace expensive labour with an automated solution
 Develop alongside executive team a set of reporting to monitor and control the overall production and quality levels
 Develop a clear method of communication, deliver weekly production meetings and share knowledge amongst the production management team
 Ensure that production management teams review daily production efficiencies and WIPs within their area of control
 Review warehouse and logistics operation to ensure that resources are optimised and stock accuracy are increased
 Develop a method to ensure that all stock is accounted for
 Perform daily control on all areas in terms of quality and productivity
 Liaise with customers in relation to daily operational queries
 Introduce an annual formal review process for production management team to ensure that personal targets and improvement plans are recorded and can be audited
 Deliver on-going training to the production management team covering key areas: Quality, Productivity, Management and Coaching and Lean Manufacturing
 Motivate and inspire staff
 Manage personnel issues relating to direct team and act an appeal chair for any formal meetings
 Comply with ISO requirements
 Any other management request