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Transactional Finance Administrator
Competitive
Ashford, Kent
Brakes Group
Transactional Finance Administrator - Enterprise House
A vacancy has arisen within the Credit Management department for a Transactional Finance Administrator. Reporting to the Independent Credit Control Leader your duties and responsibilities will include:
Key Accountabilities & Responsibilities:-
- Handle all inbound customer calls & emails in a polite & empathetic manner
- Ensure all customer queries are dealt with effectively & efficiently
- Maintain effective liaison with a range of internal staff & customers
- To keep accurate records of all correspondence & communication with internal & external customers
- Sending of customer invoices and credit notes by both email and post.
- Processing of card payments
- Authorisation of customer deliveries in accordance with our procedures
- Assisting with cash allocation
- Sending out of statements & overdue letters
- Assist Credit Control with their portfolio of accounts when required
- To contribute wholeheartedly to the teams goals
- Escalate to the Team Leader/Manager any internal or payment issues with customers.
- Other Ad Hoc duties as requested by the Team Leader/Credit Manager.
Competencies:-
- To be able to prioritise workloads and work well under pressure in a fast paced environment.
- People Orientated
- Be 'Pro Active' & work on their own initiative as well as working in a team.
- Able to deliver to agreed commitments and on time.
- Customer Centric - identifying and serving needs of external and internal customers
Knowledge, Skills and Experience:-
- Experience of having worked in a fast moving, pressurised team environment
- Experience of dealing with a large volume of inbound calls
- Excellent customer service & administrative skills.
- High standard of written & oral communication skills
- IT literate, ideally knowledge of SAP & intermediate knowledge of MS Excel, Outlook & Word.
- High level of accuracy and attention to detail
- Remains calm under pressure
- Excellent interpersonal & problem solving skills
- Reliable, Team Player, affable and can communicate effectively with both internal and external customers at all levels.
Contact Details
Cover Letter
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