and enthusiastic individual with heaps of personality to support our 24/7 Emergency Lifeline Control Centre on a 9 month fixed term, part time basis.

Centra Pulse helps over 125,000 people to live safely and independently both in and out of the home by supplying an emergency call service.

This role will include some of the following duties:

• Delivering high standards of customer care, including, where appropriate, first time fix for service complaints to all our customers.
• Customers to receive prompt, courteous responses, and action in accordance with their needs.
• Ensure that emergency calls are dealt with in a professional, calm and understanding manner.
• To liaise and co-operate with resident Scheme Managers, Housing Support Officers and client organisations for the purpose of providing a comprehensive and effective response service.

The perfect candidate will have the following experience:

• Excellent communication skills including written and verbal
• Ability to prioritise work, manage conflicting deadlines and work to agreed procedures
• Experience of providing a customer focused service
We have various shift patterns available, please ensure you check the job pack for full details, this can be found on our website.
This post is subject to a Basic Criminal Record Check Clearance.

For further details on this vacancy, and to apply, please visit our website http://careers.circlegroup.org.uk/jobs

Please be aware if we receive a high volume of applications for this role we may close the advert earlier than stated.

We prefer to receive your application online. However, if you are unable to do this please write quoting the reference number to: Resourcing Team, Circle Housing Group, 6 Central Avenue, Norwich, NR7 0HR and we will send you an application pack.

Circle Housing values diversity and encourages applications from minority groups.