Life feels better when YOU make the decisions…!

Vanquis Bank specialise in providing credit cards to the non-standard credit market.

Our business has grown so much since we started in 2002 that our parent company, Provident Financial, is now listed in the FTSE 100. We have achieved this success by encouraging our employees t put ideas forward, make decisions for themselves and take large leaps toward the end goal of constantly improving the service we provide for our customers.

We place an extremely high value on ensuring our customers receive the best possible service but, sometimes, they can feel that we’ve fallen short on that promise. If that happens it’s important that we not only find out why but also put things in place to stop it happening again.

That’s why we’re now looking for someone to join our Customer Experience team to take responsibility of analysing complaint reasons and outcomes to determine root cause and then put things in place to make sure we continue to deliver, and improve upon, customer satisfaction.

A high profile role, we want someone who will use their influence with Department Heads and technical functions around the business to ensure solutions are delivered and continue to develop the complaint management processes and systems.

What we’re looking for:

• Someone with previous management experience in a FCA or similarly regulated environment, or similar exposure to a regulatory agenda
• Experience of complaint resolution and management, including identifying and implementing changes to improve operations
• Someone to use their analytical and problem solving expertise
• A great communicator who can build positive and effective relationships across the business

What you’ll get in return:

• A vibrant working environment where everyone is committed to success and our customers are our number one priority
• The opportunity to be in control of your work and see the impact it has on the business
• The chance to learn from a highly skilled and motivated management team

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.