Multilingual Customer Service Advisors - Exciting opportunity!!!

English, German, Italian, Spanish or French!!! (English + at least 2 other languages)

Our client who boasts 50 years as Britain's leading model manufacturer. Who is principally engaged in the development, manufacture and distribution of hobby and interactive home entertainment products are actively seeking Multilingual Customer Service Advisors due to continued growth.

The successful candidates should have the following characteristics:

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English speaking with at least two other languages - German, Italian, Spanish or French
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Understanding and ability to achieve customer services Excellence
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Experience of working in a busy office.
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Excellent organisational skills and problem solving skills.
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Excellent written & documentation skills.
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Ability to push to achieve the best standards for the department in everything that is undertaken inclusive of but not complete regards to:

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Order placement and how this effects the wider business
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Contract review on every process
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Commercial and Service excellence awareness regards to what information is given to customers by yourself and your colleagues
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Actively seeking ways to improve the customer experience
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Professionalism whilst allowing the customer experience to be that which they will want to experience again.

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Confidence to engage all levels within the business.
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Computer literacy (word, excel (high degree of competency required), PowerPoint).
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Ability to work as part of team and initiative to work independently.
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Ability to work to deadlines.
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Understanding that to increase sales you first need to increase service
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Commercial knowledge
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Ability to seek own and departmental improvements
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Sense of humour and dedication to making a difference to our business.
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Knowledge of change management and importance of continual change and improvement
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Setting own objectives for appraisals and providing evidence relating to objective achievement
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Strong commercial awareness relating to Sales and customer services
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Working knowledge of Process documentation and improvements.



Our client offer an extremely competitive salary based on experience, for further information and a full job description, please apply now!!