Account Manager - OEM
GForces is a leading supplier of ecommerce technology and software to the automotive industry. We provide the digital tools and support that enables vehicle manufacturers and retailers to sell new and used vehicles online to connected consumers. We’re helping the automotive industry prepare for a future where the entire vehicle buying journey is facilitated online. Through NetDirector® Auto-e, our class-leading software platform, we deliver user experiences that seamlessly integrate traditional showroom and digital dealership touchpoints.



We’re driving change in the automotive digital space at a global level. Our software and platform is used by OEMs, the world's largest dealer groups, and independent retailers throughout the UK, the Americas, Europe, APAC, MENA, the Far East, and Australia.



The Role



Working as part of our OEM team, this role is accountable for the day to day engagement of assigned vehicle manufacturer clients and their retailers. You will acting as the primary point of contact, responsible for managing all aspects of their relationship with GForces.



The role requires working with clients to build out high performing software and digital marketing solutions, therefore you will work closely with all departments including Client Services, Marketing, Product and User Experience to ensure that GForces meet and exceed the demands of the customer.



Key Responsibilities



= Pro-actively engaging with customers to ensure they’re informed on the latest product releases, software updates and marketing initiatives available from GForces

= Grow monthly revenue through introducing additional products and services to customers. These include provisions for Live Chat, Digital Marketing, Content, NetDirector Software(s) and other service

= Analyse customer data to make informed recommendations and suggestions to your customers

= Increase adoption of marketing services, in alignment with the manufacturer’s objectives

= Understand customer strategic objectives and tailor packages and services to support them.

= Confidently present GForces, our products and services in an articulate manner

= Develop excellent customer relationships both internally and externally that galvanise ongoing business opportunities

= Providing weekly status reports for retailers where required by collating weekly activity relating to outstanding projects & technical support calls

= Support regular, structured customer review meetings to enhance communication, highlight ROI and ensure that the account is well managed with strong relationships

= Accurate management of CRM records for all customers including detailed notes on the customer relationship, contact points, products and monthly opportunity and invoicing

= Monitor and report on market and competitor activities and provide relevant reporting and insight



Essential Skills



= A minimum of three years’ experience in sales/account management, held in either automotive or a digitally focussed role

= An understanding of Software as a Service (SAAS) based products and the benefits of solution-based products

= A willingness to learn and develop

= A passion for digital marketing and the ability to clearly demonstrate the benefits of online activity vs. traditional marketing methods

= A hardworking and determined work ethic. We are looking for ambition and integrity

= Excellent communication and client services skills

= Ability to successfully and productively resolve problems in order to meet targets and expectations

= Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy

= Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients

= Full driving license with business insurance. Driving to client meetings will be required



Salary

Basic: £30,000 with OTE: £40,000



Location

Office Based, Bearsted, Kent



Department

OEM Team



Position Reports To

OEM Director



Benefits

• 25 days holiday plus birthday off

• Up to 5 additional days holiday for long service

• GForces group pension plan

• Discounted health care package

• Preferential car buying rates

• Childcare vouchers

• Perkbox employee discount scheme

• Enhanced maternity and paternity

• Quarterly appraisals and development planning

• Regular socials and company events

• Free Fruit

• Flexible hours



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