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Application Form

Customer Dynamics Manager

£35-£45k p.a.

Chatham, Kent

Vanquis Bank

Vanquis is the largest dedicated specialist ‘low and grow’ credit card issuer in the UK. We serve customers who are sometimes excluded by the bigger high street banks, which makes us unique. We try to improve the finances of our customers and in improving this we put them on a journey to potentially better lives. Since 2002 we’ve grown from a business run by only two people, to a thriving bank with over 1,600 colleagues in three locations across the UK – Chatham, Bradford and London.

We’ve achieved some amazing results and are proud of how we’ve helped over 4 million customers since 2002,

Your Team and Role

Customer Dynamics is all about understanding our customers as individuals and using your insight to make great decisions about how we contact them. We’re looking for a leader for our Customer Dynamics team, playing a key role in strategic projects across the business. Your role will involve:

• Maximising the effective and efficient use of multiple channels of customer contact
• Working with a breadth of stakeholders from Director to Team Leader
• Continually striving to deliver creative solutions that meet our customer, staff and business needs
• Own, lead and develop a best in class customer dynamics team

Will you thrive?

We’re looking for a skilled professional with a background in Operations and Analytics who strives to work in a dynamic and fast paced team. To be successful in this role you will specifically possess:

• Demonstrable experience in an analytical role, coupled with advanced knowledge and use of SQL
• Strong influencing skill with the ability to take ideas and solutions to stakeholders in a convincing and easy to understand manner
• Experience of coaching and mentoring people (or able to demonstrate aptitude)
• A background in customer contact/data/analytics
• The ability to work on high pressure/time bound technical projects
• The ability to communicate with people at all levels across the company

What’s in it for you?

• Because our people do such a great job, we’ve put together an attractive, competitive salary and benefits package for everyone including; generous holiday entitlement; participation in a discretionary bonus scheme, pension scheme; Share purchase plans, private medical cover plus many more
• Opportunity. You’ll be part of a dedicated management team offering both career development and advancement
• There are numerous social and sporting occasions at Vanquis and we also offer volunteering and fundraising opportunities through our Active Community programme. You can find out more about what it’s like to work at Vanquis from our Instagram page.

Contact Details

Cover Letter

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