This is a special opportunity to work with a friendly and passionate team in an incredible venue where sustainability and luxury are equally important.

It is a busy and exciting hands-on hospitality position, working front of house with accommodation guests and being involved in all aspects of exclusive and bespoke events.

• Guest liaison: answering pre-arrival queries, providing a warm welcome to guests on arrival and ensuring needs are met during their stay, and ultimately helping all guests to have a fantastic experience
• Manage bookings: using booking software and phone/email, and completing associated administrative tasks
• Build and maintain relationships with wedding couples, event clients, suppliers and accommodation guests
• Bookings & sales: Respond to enquiries for new bookings, be involved in viewings and assist with marketing.
• Support the events manager with administration and record keeping
• Assist with organisation of successful events and weddings
• Support the smooth running of events on the day, including helping guests and liaising with suppliers
• Assisting with set up and take down of events, including the styling of spaces
• Work with the team to ensure beautiful styling and presentation of guest accommodation
• Assist with marketing activity – including assisting with press enquiries, helping to update the website and continuing to grow our social media our social media presence
• You will be expected to follow wedding and hospitality trends and will have the opportunity to input thoughts and ideas for example with styling of spaces, or marketing ideas.

Being part of a small, hands-on and dedicated team, you will be expected to assist with other duties when required and will have the opportunity to develop the role into other areas.
The candidate will receive support and mentoring in marketing, tourism and events and will be given the opportunity to input ideas into development.

Who we are looking for?

We are looking for someone with a passion for creating & delivering exceptional & beautiful experiences.
You will need to be warm and welcoming with the ability to make our discerning guests and clients feel comfortable and relaxed.
Attention to detail and a drive for perfection is essential to ensure that the experience of each guest and client is utterly special.
The right attitude and approach is more important than specific experience, in particular we are looking for someone who:
• Is flexible, enthusiastic and proactive
• Has a can-do attitude and be willing to work hard in a rewarding job
• Enjoys working in a busy role, is happy multitasking and works well under pressure
• Enjoys working as part of a team – a good sense of humour is essential!
• Has the ability to build strong relationships with suppliers, guests and clients
• Will be comfortable working on administrative tasks and with computer software (training will be given)
• Has excellent organisation skills
• Has a flair for presentation and styling
• Has an interest in weddings and hospitality
• Has a love of the outdoors and nature

Preferred experience:
• Experience in administration is preferred
• Experience in a customer facing role is preferred

Position details

Start date around 1st March. The exact dates will be decided with the successful candidate.

The position will be a full time permanent position, however for the right candidate we will be willing to discuss flexi-working or a part time position.

Due to the nature of the role weekend work and longer days will be required, particularly in the Summer months. This will always be discussed and agreed in advance. Accommodation is available for late finishes.

This is a junior position, the rate of pay is competitive but will be dependent on experience.

Kingshill Farm, Elmley Nature Reserve, Sheerness, Kent ME12 3RW will be the place of work. Note if researching location using online maps, please note that some apps will add 30mins to the journey time to account for a footpath, it is suggested that the postode ME12 3RN is used instead.

Elmley is located in North Kent it is 30mins from Faversham, Maidstone and the Medway Towns, 45mins from Canterbury, 1 hour from South London.

Due to the rural location own transport is advised.


How to apply

Please email your CV with a covering letter to Georgina – georgina@elmleynaturereserve.co.uk

If you would like more information, please email Georgina or call 07582414585

The closing date for applications is Monday 18th February.
First interviews will take place the week of 18th February.

About Elmley

Elmley is a family run rural estate with an internationally renowned nature reserve, award winning accommodation and events business and wildlife-friendly farm on an island off the coast of Kent.

With a raw beauty, miles of wilderness views and a spectacular array of wildlife, Elmley is an utterly unique and special place. We have set out to ensure that our events and accommodation offering does justice to the beauty of the landscape and nature, whilst ensuring that conservation and sustainability are at the heart of everything we do.

Elmley has become a destination for luxury escapes with an incredible nature experience. The thoughtfully designed accommodation has been featured in many national and lifestyle publications including the times, Guardian, World of Interiors and Grazia. In 2017 the accommodation was awarded the Visit Kent Rest Your Head Award as the best small accommodation provider in Kent.

The Victorian barn provides an epic backdrop for bespoke weddings and events, many of which have been featured in leading wedding blogs and magazines.