Are you looking for an exciting new opportunity to kick start your 2019?

Hear from our Head of Supported and Retirement Living:

“We are a strong social landlord that cares. Last year we transformed our Neighbourhood Teams to ramp up our commercial focus whilst not forgetting our social values. We described this as ‘Reset, Reframe and Refocus’.

Following on from this success we are now ready to transform our Supported and Retirement Living Team. I am looking to appoint three Neighbourhood Operations Managers to join me as the newly appointed Head of Supported and Retirement Living to drive this change. You’ll lead and manage your team of Neighbourhood Services Managers, fostering a strong performance culture.

You will need an excellent grasp of complex tenancy matters and a solid understanding of statutory duties to the vulnerable. You must have the ability to forge excellent relationships with managing agents and statutory authorities in the heart of your local business zone.

The business zones available are:

Essex: Managing homes in the South, East and West Essex, you’d be based at our Maldon Office

London: With homes across South and South East London and parts of West Kent, you will be based at our head office in Dartford.

Kent: Managing homes across Kent you will be based at our Chatham office.”

Who are we?

Moat is one of the top 30 housing associations in the UK with 20,000 homes spread across South East London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too – last year we delivered 664 and we are aiming for another 3,000 by 2020. Our ambition is simple - to bring an end to housing need.

Our particular expertise is delivering low cost home ownership, having been one of the pioneers of shared ownership in the early 1990s. Since then, we have assisted thousands of people to become shared owners, many of whom now own their homes outright but they still have a relationship with Moat as leaseholders and as part of the community on our developments.

We are developing an asset management strategy specifically targeted at our retirement housing stock to ensure that the needs of our retirement customers are met. This strategy will map out our future investment plans and Moat’s journey for the next decade and beyond in delivering high quality homes for older and vulnerable customers.

Moat’s financial strength puts us in a good position to rise to challenges and plan for the future. We have set our strategic goals for 2020 built around:

- Providing a clear and consistent customer service offering, supported by intelligent use of data and insight
- Use of digital technologies to enable better communication and drive efficiency
- Innovating to deliver new housing products, financing options and delivery models

Who are we looking for?

You’ll be digitally savvy. You want your Neighbourhood Services Managers to be as effective as they can be whilst out in their communities, and you’ll ensure they have the right technology to do this. Importantly, you’ll be the person to be relied on to develop and deliver new online services for our customers, bringing with you fresh ideas that you’re keen to take forward!

Innovation, dynamism and creativity are all important attributes. We’re undergoing a significant period of transformation, and you’ll be driving it. Coming up with new ways to shape and deliver our service and ensuring that this is implemented effectively. You’ll also have ideas about how we can tailor our services to meet the needs of customers affected by ongoing welfare reforms.

This is a fast paced role, you’re therefore tenacious, hard-working, and cope well under pressure. Working with vulnerable and older people is exciting and deeply rewarding, for you this isn’t a job, it’s a career.

Want to know more? Check out our recruitment pack here: https://bit.ly/2UUa1k0

In return for your hard work, we will reward you with:

- Salary up to £52,198 per annum
- Car allowance
- Generous annual leave entitlement with the flexibility to buy and sell more
- Pension scheme and life insurance
- Training and development including accredited management courses, further education sponsorship, professional subscriptions, leaderships development programmes and culture of internal development
- Health and wellbeing including an employee assistance programme and a selection of optional initiatives

Interested in applying?

We’d love to hear from you! Please submit your online application, evidencing the skills and experience you can bring to Moat by 9am, Monday 14 January 2019.