A fantastic opportunity to join a well-established client within a worldwide brand as a Customer Service Team Leader based in Dartford.

They are offering a competitive salary of up to £21,000 + Overtime with a well-rounded benefits package and an enhanced salary if you are covering the Operations Managers absence / annual leave. If you have proven customer service support experience please get in touch.

The Role

As a Customer Service Team Leader your role with be managing a Customer Service team while handling challenging customer complaints and resolution via writing and telephone response. This role will be predominantly telephone based resolving issues such as incorrect addresses, disputes, undelivered goods and reallocation. You will be liaising with customers and our clients delivery drivers throughout the order and delivery process.

Skills / Experience

Excellent customer service skills
Ability to resolve complaints
Excellent communication skills
Management or team leader skills - desirable
Experience of working within a phone based environment
Good standard of IT Literacy with minimum grade C GCSE in Maths and English

How to Apply -

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. Please submit a CV with cover letter expressing your interest to Lucy Gadd - Immediate interviews are being held.