Essential Duties and Responsibilities
• Follow up all telephone and email enquiries to generate sales and accompanying potential customers on site visits.
• Sending wedding brochures and bespoke quotes correctly either via email or post.
• To be able to give clear and accurate advice to potential and existing customers on Oakwood’s wedding packages, costs, minimum numbers, and enhancements in a professional friendly manor.
• To proactively maintain excellent working relationships with current customers in order to promote future sales.
• To be actively involved in planning, setting up and coordinating weddings.
• To carry out all administration duties involved in the coordination of weddings. This will include confirmation letters, detailed wedding planners, booking of registrars on the CARA system, data inputting, invoice reminders. The post holder will demonstrate the importance of maintaining clear reporting systems.
• Handling and banking cash, taking debit/credit card payments correctly and storing securely.
• To manage, organise and update customer databases, ensuring accuracy at all times in line with the data protection act and implementing secure back up procedures to maximise the safety of the data.
• To assist in the Management of Weddings as and when required.
• To be able to compile accurate invoices to customers along with detailed wedding planners.
• To attend external and internal fayres to promote Wedding, Events and all of Oakwood’s facilities.
• To produce a monthly forecast and attend weekly meetings.
• Any other duties deemed in your remit by your line manager.