Satsuma Loans is a new brand, part of the Provident Financial Group, with big aspirations. Satsuma offers the antidote to payday loans, with an online product that is simple and convenient and suits modern busy lifestyles. This is supported by the values, customer service and straightforwardness that have always been at the heart of Provident.

Provident Financial is now listed in the FTSE 100. We have achieved this by encouraging our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.

As a Loans Collection Agent you will be working as part of our highly specialised Collections department, providing telephony support to customers who have missed their repayments with the aim of bringing their account up to date. This is called rehabilitation - we offer a range of options to help customers do this ensuring that we are finding the right solution for each customer.

All of our new Customer Account Agents receive full training when they join us and enrol in an on-going training scheme thereafter, to ensure they are fully competent and ready to offer the best service to our customers as possible.


What are we looking for?

• Self-motivated individuals, able to make an immediate impact on our business by building rapport with customers and demonstrating excellent communication skills.
• People who pay strong attention to detail and have the ability to remain calm, positive and enthusiastic – even during busy periods.
• The ability to demonstrate a flexible attitude to work and changing demands
• People who are driven by the achievement of personal and team goals and thrive in a target focused environment.


Additional Benefits:

• 22 days paid holiday + bank holidays
• Pension Scheme
• Annual Bonus scheme
• Yearly salary reviews
• Share Save plan
• Childcare Vouchers

The team work shifts between the hours of 8am - 8pm Monday - Thursday and 8am - 6pm on a Friday. You will also be required to work every other Saturday from 8am - 1.30pm.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

Please note: Should we wish to progress your application we will contact you within four weeks of your application. If you do not hear from us within four weeks, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.