A bit about us

We’re one of the world’s most iconic travel brands and we’re getting bigger every day. Thanks to us, travellers can breakfast in London and lunch in Paris and it’s all just a high-speed train ride away.
We’re working to become Europe’s most loved travel brand. And that’s where you come in.

Your role

Customer Care Advisor, based in our contact centre in Ashford, Kent.

The detail

We’re looking for someone to…
• Deliver world class customer service every day – that’s on the phones, by email and on social media and other digital channels
• Live and breathe the Eurostar values and show real pride in our brand.
• Work to exceed expectation when it comes to the performance measures set by management, delivering a consistent experience every time.
• Thrive in difficult situations, being sensitive to customers’ needs and supporting your team mates all the way.
• Pitch in and work on extra tasks if needed and always be looking for ways to improve what we do.

A bit about you

We’re looking for someone who’s articulate, energetic and enthusiastic. A customer service professional with a positive attitude and a passion for delivering a great experience for our travellers.

You’ll need…

• Brilliant customer service skills
• At least two languages – English and French or Dutch
• Great communication skills
• Active listening skills, an appropriate conversation pace and good judgment when it comes to problems and how to solve them
• Empathy, self-awareness and cultural sensitivity
• Confidence with computers and web-based navigation
We’d also like you to have…
• Previous work related experience in a contact centre, sales or customer service environment

The perks

• Travel benefits for work and play
• A great pension
• Exclusive discounts and perks

We offer an attractive salary plus a range of benefits from a very generous final year salary pension to advantageous travel facilities including 75% off London underground travel for you and your family.

If you can speak French/English or Dutch/English to the desired standard, the starting salary is £19,071.98. If you can speak French, Dutch and English to the desired standard the starting salary is £20,313.78 (Full Time Equivalent). The starting salary for English only speakers is £17,830.18 (Full Time Equivalent)
Travel Benefit - Free Eurostar tickets, 50% off European rail travel plus 75% off London Underground Travel
For people living in London: bear in mind that the season train ticket from London to Ashford is around £6000 a year.

We are always looking to hear from candidates who are passionate about customer service, if this sounds like you why don’t you apply for one of the position we have available. We have numbers of vacancies available from fix-term contract to permanent and to cover evening or/weekends however we always appreciate flexibility around the working hours.

We look forward to hearing from you!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.