ICT First Line Support Analyst
  £17,651 per annum
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Closing date: Midnight on 10th June 2016

Do you have a passion for customer service and a strong interest in IT? If the answer is yes, this could be the ideal role for you!

KCC’s Information Communication Technology (ICT) Department provides support to over 9,000 IT customers, based at numerous sites across Kent. The key objective of ICT is to effectively maintain and support the IT infrastructure, whilst ensuring our customers receive an efficient, friendly and professional service.

The ICT Service Desk consists of several support teams, responsible for either remote or desk-side PC support. KCC’s First Line Support Analysts provide the first point of contact for ICT customers, and remotely resolve an average of 63% of the 8,000 calls received each month.

Working as part of a team you will be responsible for answering calls and responding to emails, providing accurate call descriptions, owning customer issues through to resolution and escalating calls to other ICT teams. You will provide remote solutions to a number of IT related issues following set procedures. Full training will be provided, however you will need to demonstrate an excellent command of written and spoken English along with a professional and confident telephone manner.

You are required to demonstrate a good degree of initiative and common sense, and the ability to troubleshoot and learn new skills quickly. Above all, you will need to demonstrate a motivated, friendly approach with a passion for dealing with people and helping to resolve IT related issues.

A good working knowledge of MS Office applications and Windows is a requirement of this role.

The ICT Service Desk operates between the hours of 8.00am and 5.30pm, Monday to Friday. You will be required to work to a shift pattern within those hours.

Successful applicants will be contacted by 17th June 2016 and will be invited to attend a pre-selection interview, which will be held on either 23rd or 24th June 2016.

Final interviews will take place week commencing 4th July 2016 in the format of an Assessment Centre.

Previous applicants need not apply.

To apply please visit www.kent.gov.uk/jobs to complete an online application form. The vacancy reference number is 16001143. Should you require any further information, please contact Jacky Henderson or Jackie Gordelier-Berry on 03000 410572 or 410184.

The closing date is Midnight on 10th June 2016.


Advertiser: Direct Employer

Reference:

Posted on: 2016-06-06 11:36:41

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ICT First Line Support Analyst
  £17,651 per annum
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Closing date: Midnight on 10th June 2016

Do you have a passion for customer service and a strong interest in IT? If the answer is yes, this could be the ideal role for you!

KCC’s Information Communication Technology (ICT) Department provides support to over 9,000 IT customers, based at numerous sites across Kent. The key objective of ICT is to effectively maintain and support the IT infrastructure, whilst ensuring our customers receive an efficient, friendly and professional service.

The ICT Service Desk consists of several support teams, responsible for either remote or desk-side PC support. KCC’s First Line Support Analysts provide the first point of contact for ICT customers, and remotely resolve an average of 63% of the 8,000 calls received each month.

Working as part of a team you will be responsible for answering calls and responding to emails, providing accurate call descriptions, owning customer issues through to resolution and escalating calls to other ICT teams. You will provide remote solutions to a number of IT related issues following set procedures. Full training will be provided, however you will need to demonstrate an excellent command of written and spoken English along with a professional and confident telephone manner.

You are required to demonstrate a good degree of initiative and common sense, and the ability to troubleshoot and learn new skills quickly. Above all, you will need to demonstrate a motivated, friendly approach with a passion for dealing with people and helping to resolve IT related issues.

A good working knowledge of MS Office applications and Windows is a requirement of this role.

The ICT Service Desk operates between the hours of 8.00am and 5.30pm, Monday to Friday. You will be required to work to a shift pattern within those hours.

Successful applicants will be contacted by 17th June 2016 and will be invited to attend a pre-selection interview, which will be held on either 23rd or 24th June 2016.

Final interviews will take place week commencing 4th July 2016 in the format of an Assessment Centre.

Previous applicants need not apply.

To apply please visit www.kent.gov.uk/jobs to complete an online application form. The vacancy reference number is 16001143. Should you require any further information, please contact Jacky Henderson or Jackie Gordelier-Berry on 03000 410572 or 410184.

The closing date is Midnight on 10th June 2016.


Advertiser: Direct Employer

Reference:

Posted on: 2016-06-06 11:36:41

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

Similar Jobs:

Interim Finance Business Partner

  Commercial Services Interim & Executive Search

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Customer Retentions Specialist

  NFU Mutual

  Dependant on Experience

  Ashford, Kent

Supplier Material Planning Analyst

  New Appointments Group

  Negotiable

  Gillingham, Kent

Infrastructure Support Engineer

  Hays Specialist Recruitment

  £50000.0 - £55000.0 per annum + 50,000 - 55,000 per annum + bonus

  Brighton and Hove, Sussex

Internal Salesperson / Assistant Depot Manager

 

  Salary package based on experience

  Maidstone, Kent

Sales Support Administrator

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  £24000 - £26000 per annum

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