Job Description
Do you want to talk about skiing and snowboarding all day every day? If you can't get out to the Alps for the season, then the second best thing is to think and talk skiing and to have the power to create amazing holidays for others. Each year we recruit a number of seasonal sales consultants to strengthen our team for the busy winter season, working at our lovely offices on Turkey Mill in Maidstone, Kent.
The job involves dealing with all the guest requirements before their holiday - from answering their original enquiry and talking them through our chalets and the best options for their group, to booking their travel arrangements, ski passes, equipment rental and ski schools. Every guest has his/her own set of personal questions and your job is to create a holiday, personal to them, in an efficient and friendly way.
The ideal candidate will love the snow and be passionate about skiing or snowboarding - you must know what you are talking about be able to carry out this role. You will have an excellent telephone manner and writing skills, a bubbly personality, be confident and believe in the excellence of customer service.
The positions are based on a seasonal fixed term contract - initially for three months from October to December with an extension offered until the end of March depending on your performance and the requirements of the business. From the middle of October onwards, you will work on a shift rota to cover the office opening hours from 9am to 9pm during the week and 10am to 5pm at weekends. This will usually mean working one evening a week (when you start at lunchtime) and 4-5 weekends during the season when you will be given compensating days off the following week.
Our offices are located on the prestigious Turkey Mill Business Park which has it's own childcare/nursery, bistro, private dentist, event and wedding venue and beautiful gardens for breaks. It is easily accessed by road from the motorway and also by public transport (bus and trains).
Duties and Responsibilities:
• Responding to holiday enquiries
• Proactively following up with clients and dealing with their questions
• Making reservations and selling ancillary services and resort extras
• Preparing confirmation documents
• Dealing with reservation administration
• Maintaining the integrity of our systems and updating property information
• Maintaining and actively chasing options
• Dealing with suppliers and agents
• Administrative tasks to support the team
Skills and Experience Required:
• Excellent telephone manner and confident personality
• Good written and verbal communications skills with an understanding of the proper use of English grammar, spelling and punctuation - able to create professional, persuasive and informative enquiry responses to our guests
• Experienced skier or snowboarder able to understand what a client needs on a ski holiday and advise on solutions
• Understanding of the importance of excellent customer service and providing what the customer wants in an efficient manner
• Preferably some sales experience either telephone or direct sales, but if you have a bubbly personality, we can teach you the rest

Salary and Benefits
• Basic salary £15,000 - £16,000 per annum
• Commission scheme OTE £18,000 - £20,000 per annum pro-rata
• Incentives on specific sales promotions
• Discounted end of season ski holiday (optional!)
• Educational expenses paid resort trip (obligatory!)
• Company pension scheme
• 20 days paid annual holiday (pro-rata)
If this sounds like the sort of job you would love to do for the winter, then apply now to join our relaxed and fun team in Maidstone!