Imago (formerly Voluntary Action within Kent) is a long established, well respected and effective charity working across Kent, Medway and East Sussex to deliver a range of services to individuals, voluntary and community organisations, the public and private sector.
Our mission is to promote, develop and facilitate social action, support independence and empower communities. User and volunteer engagement, leadership and involvement in decision making are core principles.

We deliver a wide range of services in partnership with funders, public sector commissioners and private sector sponsors to children and young people, older people, carers, and volunteers.

Underpinning our work is a commitment to excellence, evidencing impact and safeguarding vulnerable people.

Imago offers a competitive remuneration package consisting of salary, contributory pension, healthcare benefits and 25 days annual leave plus Bank Holidays.

Applicant Criteria:
In order for the post to be funded applicants will need to be aged between 18 - 24 and not in education, employment or training and registered as unemployed

Working Hours:
37.5 hours per week, occasional need for evening or weekend working. To include 7 hours per week training - the Apprentice will be supported in and study towards an NVQ2/3 in Business Admin/Customer Service

Salary and benefits: £Apprentice minimum wage, depending upon age. 25 days Annual Leave

Location: Tunbridge Wells

Imago is a social action charity working across Kent, Medway, East Sussex and London. Imago delivers a range of services and projects; supporting independence, reducing social isolation and creating opportunities, for some of the most vulnerable in our communities.

Key role:

The Apprentice’s main responsibility will be to work as part of a team in delivering the Dial 2 Drive Community Transport Service. You will be booking drives for clients, making arrangements with drivers and clients, dealing with D2D information enquiries. You will provide administration support for the Service under the direction of the D2D Manager, and work towards a level2/3 NVQ in Business Administration or Customer Service.

Main Responsibilities:

 Work alongside the Volunteers and Transport Co-ordinator in responding to telephone requests and booking drives across the service between 9.30am and 12.30am daily and at other times as directed

 Upload the diary booking information

 Provide accurate checking of Driver documentation i.e. MOTs, insurance etc.
 Allocate journeys to available volunteers and confirm booking with clients

 Answer queries regarding driving jobs as appropriate

 Keep accurate records

 Provide administration support for the Service including the recording and inputting of new membership details, and renewals

 Work within the Imago Quality Systems

 Attend staff meetings and training opportunities as appropriate

Key qualities/skills:

 Ability to communicate effectively and appropriately with a wide range of people

 Empathy with the needs of older people and those with disabilities

 A creative approach and ability to develop good ideas

 Pleasant telephone manner

 An organised and methodical approach

 Able to work on own initiative and as part of a small team

 Educated to GSCE or equivalent including Maths and English

 Good computer skills, including Excel

 Numerate and comfortable handling money

 Familiarity with local area

 Willing to undertake training and development as required

 Willing and able to undertake flexible hours on an occasional basis to meet the needs of the organisation

 Personal commitment to diversity and equality opportunities

Post is subject to references and an enhanced Disclosure and Barring Service check

Please either submit your CV with a short covering note outlining your CURRENT SALARY and or visit our website at www.imago.community for a full application.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. These include: race, religion, creed, colour, national and ethnic origin, political beliefs, gender, sexual orientation, age, disability (including mental illness), HIV status, marital or civil partnership status, pregnancy or maternity/paternity status, responsibility for dependants, appearance, geographical area, social class, income level or criminal record.

Imago aims to create a culture that respects and values each other’s differences. Imago sees these differences as an asset to our work as they improve our ability to meet the needs of the organisations and people we serve. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within the communities we serve.