Customer Service - Debt Recovery
  £20000 per annum + £31k OTE (capped £36k)
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our client offer short term repayment loans and are authorised and regulated by the Financial Conduct Authority. This organisation are committed to lending responsibly and wont lend money to individuals who cant afford it and result in further unexpected expenses.

Our client is committed to upholding the Good Practice Customer Charter, which gives customers enhanced protections when taking out short term loans, making this a well respected and progressive business to work for.

We are currently seeking a number of Account Managers to work within the Collections Team for our client, an instalment loan organisation. The purpose of this role is to assist customers who have fallen into arrears by liaising with them by phone, email and text to help bring their loan back on track

You will be required to deliver a high level of customer service while demonstrating strong negotiation skills. You will be joining a successful and hard working team that will allow you to develop your knowledge within the financial services.

Within this post you will be required to treat each customer with the up most customer service skills, treating them as an individual rather than just a targeted number. You must be a natural at building relationships and analysing information as you will need to get to the core of the customers financial problems, ensuring they leave the conversation feeling happy with the service they have received.

Candidates will not need to come from a collections background, but must be confident in taking inbound calls and making high volume outbound calls. You must be target driven with strong negotiation skills and the ability to remain calm and professional at all times. There is a very generous commission structure in place and successful candidates will be looking at a realistic OTE of £31k.

Shifts:
Monday - Friday
7:45am - 3:45pm Early
12:00pm - 8:00pm Late
Alternate Saturdays 9:00am - 3:00pm

If this sounds like an opportunity for you, please get in touch with Genevieve Norman on 01622 237096 or genevieve.norman@connect2staff.co.uk


Advertiser: Agency

Reference: GNCAM7096

Posted on: 2015-04-23 10:17:10

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Customer Service - Debt Recovery
  £20000 per annum + £31k OTE (capped £36k)
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our client offer short term repayment loans and are authorised and regulated by the Financial Conduct Authority. This organisation are committed to lending responsibly and wont lend money to individuals who cant afford it and result in further unexpected expenses.

Our client is committed to upholding the Good Practice Customer Charter, which gives customers enhanced protections when taking out short term loans, making this a well respected and progressive business to work for.

We are currently seeking a number of Account Managers to work within the Collections Team for our client, an instalment loan organisation. The purpose of this role is to assist customers who have fallen into arrears by liaising with them by phone, email and text to help bring their loan back on track

You will be required to deliver a high level of customer service while demonstrating strong negotiation skills. You will be joining a successful and hard working team that will allow you to develop your knowledge within the financial services.

Within this post you will be required to treat each customer with the up most customer service skills, treating them as an individual rather than just a targeted number. You must be a natural at building relationships and analysing information as you will need to get to the core of the customers financial problems, ensuring they leave the conversation feeling happy with the service they have received.

Candidates will not need to come from a collections background, but must be confident in taking inbound calls and making high volume outbound calls. You must be target driven with strong negotiation skills and the ability to remain calm and professional at all times. There is a very generous commission structure in place and successful candidates will be looking at a realistic OTE of £31k.

Shifts:
Monday - Friday
7:45am - 3:45pm Early
12:00pm - 8:00pm Late
Alternate Saturdays 9:00am - 3:00pm

If this sounds like an opportunity for you, please get in touch with Genevieve Norman on 01622 237096 or genevieve.norman@connect2staff.co.uk


Advertiser: Agency

Reference: GNCAM7096

Posted on: 2015-04-23 10:17:10

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

Similar Jobs:

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  Commercial Services Interim & Executive Search

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Customer Service Administrator

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  Up to £22500 per annum

  West Malling, Kent

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