When you think of Saga do you think of just holidays or insurance?

We'll let you in to a secret – we are the UK's leading provider of financial services, holiday and healthcare products… as well as having a hugely successful subscription magazine, all designed for the over 50's. Whether it's insurance for a car, a holiday abroad, or care in a home; we're in to it and our first thought is our customer.

We are currently looking for an experienced IT Service Delivery Manager to join the team. Reporting to the Head of IT operations, the Service Delivery Manager plays a vital role in establishing IT Shared Services as a professional service provider - building strong relationships and acting as the bridge between the business and IT to deliver high levels of service management.

The key responsibility of the Service Delivery Manager is governance across all areas of the IT services including service management and incident management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

The Service Delivery Manager acts as a customer advocate on behalf of the entire IT function, ensuring that customer needs and expectations are understood and properly translated to operational parameters. This role is also expected to have a level of knowledge and experience to act as trusted advisor in recommending improvements to operational activities that will enhance service robustness and reliability.
The role will suit a proven Service Delivery Manager, ideally from a Financial Services regulated background, who has excellent communications skills and experience of managing support teams, acting as the escalation point of the team.

You’ll need to be numerate, organised and have first-rate communication and team working skills along with a keen eye for detail and the ability to work to deadlines.

In return, there’s excellent training and development on offer, plus superb benefits including private healthcare, pension scheme, social club and discounts on insurance products, holidays and flights for you and your relatives.

Interested? Apply today.