Job Description
This position is within the Training & Development Team but will have significant interaction with the Senior Operations Management team within CHMC.

The purpose of this role is to devise and drive staff development programmes & strategies in CHMC. This will involve developing, implementing and managing an annual training plan for CHMC, working in conjunction with Operations Management and outside bodies.
The role encompasses the design, development and delivery of best practice training solutions and materials for Operations. It will also involve undertaking research into new training solutions and technologies, contributing to the development of training facilities.
The role holder will support the Managers’ development programme across the Operation in both its design and delivery.
The role will take on the responsibility of line managing the CHMC Training Consultants. The role holder will need to co-ordinate the efforts of the team to ensure that the training needs of the claims department are met. The role will also involve significant project work across the business in supporting the training needs of strategic initiatives.
This is a senior role involving the delivery of strategic objectives relative to the whole of Operations. The role will involve working across functions and designing training solutions to meet a variety of needs.
The role holder will work closely with Human Resources to profile each area within CHMC and develop the strategy for Strength Based Recruiting in each of the areas.

Requirements
• Educated to degree standard or equivalent
• Other relevant Training/HR qualifications are desirable

Responsibilities
• Develop, implement and manage the training strategy to support the successful achievement of its trading and business objectives
• Develop, implement and manage an operating model which will utilise the most effective methods of delivering the training requirements of CHMC
• Work with Human Resources to profile each area within CHMC. Develop a strategy for Strength Based Recruiting for each of these areas
• Ensure Strength Based Recruiting is maintained and updated as CHMC and its roles change and grow
• Work with the CHMC Senior Management and Ops team to identify, document and manage the detailed training requirements for each business area within CHMC
• Develop, implement and manage an annual training plan for CHMC
• Oversee and manage the delivery of training programmes and courses by internal trainers, internal suppliers, 3rd party suppliers, and subject matter experts ensuring they are delivered to defined quality standards
• Where required the Training Manager will deliver training courses

• Oversee and manage the development, and where applicable, create, training programmes, courses and the training material for CHMC ensuring they are fit for purpose
• Review, analyse and report the effectiveness and benefits of the training undertaken in CHMC including the provision of Management Information
• Manage the relationship with internal and external suppliers of training to ensure that they fully understand the training needs and priorities of CHMC together with the required quality standards
• In conjunction with Senior Management, manage the training budget and ensure that the training plan is delivered within agreed budget thresholds
• Liaise with key stakeholders within CHMC to establish the management development strategy for Operations
• Support the Managers development programme across the operation in both its design and delivery
• To prepare identified quality candidates for their first management appointment and organise an ongoing structured development path
• To research new training solutions & technologies including e-learning and blended learning methods
• Build external networks with training solution providers
The Individual
• Excellent knowledge of best practice training principles and techniques
• Excellent understanding of business objectives
• Excellent all round communication skills
• Ability to work professionally with colleagues and senior operational management
• Excellent organisational and time management skills
• Ability to analyse training needs and produce quality learning solutions to meet those needs
• Excellent working knowledge of Microsoft Word, PowerPoint and Excel
• Strong desire to see staff develop their potential
• Strong presentation and facilitation skills, and confident in front of groups of all sizes
• Ability to learn new methods and technologies of training delivery and material production
• Knowledgeable and competent within a training role
• Competence in effective people management
• Ability to work well both in a team and individually with minimal supervision