Collections Team Leader (Payment Channel)
  £22k - £31k p.a.
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Vanquis Bank is an exciting and innovative credit card provider who is part of a leading FTSE 250 Financial Group. With highly ambitious plans for future growth, we have an opportunity for a Collections Team Leader to join our contact centre and lead a team of Payment Channel Specialists in order to meet delinquency targets and minimise DCA referrals.

Working closely with the Payment Channel Manager, the Collections Team Leader (Payment Channel) will be responsible for:

• managing and developing a team of Payment Channel Specialists
• carrying out daily shouts to help drive performance and focus for the day
• conducting call monitoring sessions to identify training needs and action plans
• carrying out regular reviews on team members;
• pro-actively managing performance and attendance;
• ensuring appropriate complaint resolution through root cause analysis
• driving improvements in the payment channel strategies and business processes
• leading and participating in projects work as required

This role of Collections Team Leader calls for:

• a track record in collections, including experience of working at team leader level preferably within a banking environment
• experience of initiating change to improve performance
• strong commercial instincts in order to understand the practical application of business objectives
• excellent written language and keyboard skills
• up-to-date MS Office skills
• a hands-on approach to getting things done

To apply for this role please visit our website:

http://www.vanquiscareers.co.uk/_ats/

Please note: once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to six months for this purpose. If you do not wish us to contact you or hold your CV on file for six months please contact us. We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.


Advertiser: Direct Employer

Reference: CTLPC/12/14

Posted on: 2015-03-15 17:07:35

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Collections Team Leader (Payment Channel)
  £22k - £31k p.a.
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Vanquis Bank is an exciting and innovative credit card provider who is part of a leading FTSE 250 Financial Group. With highly ambitious plans for future growth, we have an opportunity for a Collections Team Leader to join our contact centre and lead a team of Payment Channel Specialists in order to meet delinquency targets and minimise DCA referrals.

Working closely with the Payment Channel Manager, the Collections Team Leader (Payment Channel) will be responsible for:

• managing and developing a team of Payment Channel Specialists
• carrying out daily shouts to help drive performance and focus for the day
• conducting call monitoring sessions to identify training needs and action plans
• carrying out regular reviews on team members;
• pro-actively managing performance and attendance;
• ensuring appropriate complaint resolution through root cause analysis
• driving improvements in the payment channel strategies and business processes
• leading and participating in projects work as required

This role of Collections Team Leader calls for:

• a track record in collections, including experience of working at team leader level preferably within a banking environment
• experience of initiating change to improve performance
• strong commercial instincts in order to understand the practical application of business objectives
• excellent written language and keyboard skills
• up-to-date MS Office skills
• a hands-on approach to getting things done

To apply for this role please visit our website:

http://www.vanquiscareers.co.uk/_ats/

Please note: once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to six months for this purpose. If you do not wish us to contact you or hold your CV on file for six months please contact us. We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.


Advertiser: Direct Employer

Reference: CTLPC/12/14

Posted on: 2015-03-15 17:07:35

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

Similar Jobs:

Collections Agent

  KHR - Recruitment Specialists

  £24500 - £27050 per annum + + Fantastic benefits

  Sevenoaks, Kent

Commercial Insurance Underwriter

  MW Appointments

  Negotiable

  City of London, Greater London

Compliance Manager - Gas & Legionella Programmes

  Recruitment Solutions Folkestone Ltd

  Depending on experience and qualifications: £35,601.00 - £47,516.00

  Folkestone, Kent

Community & Events Coordinator

  Fruitbowlmedia

  £14 per hour

  Sheerness, Kent

Commercial Finance Manager

  Goldhawk Associates Ltd

  £50000 to £60000 per annum

  Maidstone, Kent

Compliance & Quality Assurance Specialist

  New Appointments Group

  £44000 - £49000 per annum

  Beckenham, Greater London

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