Our client is looking for a Customer Service Representatives to join their team ASAP on term to perm basis. The main aspect of the role is to ensure that customers are satisfied above and beyond their expectations. Customer satisfaction, willing to continuously improve, they always seek and deliver outstanding customer service.

IDEALLY YOU WILL HAVE CONSTRUCTION KNOWLEDGE OF COME FROM THAT BACK ROUND

This is a great opportunity to develop your career in Customer Service and we’d love to hear from you. If you wish to apply, please email jessica.moore@mc-personnel.co.uk with a Cover Letter and CV by November 14th.

Necessary character traits:
•Ability to show empathy
•Excellent at problem solving

Preferred skills and Experience:
•Past experience in communicating with customers via telephone and emails
•Past experience in dealing with difficult or distressed customers

Necessary skills and experience:
•Excellent standard of literacy and effective written communication skills for writing emails in response to enquiries.
•Committed to delivering first class customer service: always going the extra mile/not satisfied with the minimum
•Basic understanding of Excel and reading spreadsheets
•Basic numeracy skills
•Intermediate to advanced use of MS Office package
•Some experience in ecommerce
•Willingness to undertake training and personal development
•Capacity to work effectively with others
•Able to work in a busy office environment
•Ability to act on own initiative
•Ability to adapt easily to change
•Ability to deal with a demanding workload and to prioritise accordingly
•Able to follow rules and protocols
Package: To be discussed, 22 days leave + bank holidays
Start date: ASAP

IDEALLY YOU WILL HAVE CONSTRUCTION KNOWLEDGE OF COME FROM THAT BACK ROUND

Your CV will be treated in strict confidence and will only be sent to the hirer once we have spoken to you and confirmed details. Please email your CV to apply.

Note - We will review all CV’s submitted within 48 hours and will endeavour to reply to all candidates applications. Should you be unsuccessful, MC Personnel can keep your CV on file for up to 3 months and contact you should another suitable role become available.
In accordance to Regulation 19 of The Conduct of Employment Agencies & Employment Business Regulations 2003 you confirm that by submitting your CV for this position you are willing to work in the position in which the hirer seeks to fill and that you provide MC Personnel with the permission required to pass your CV on to the hirer. Any sensitive data, such as address, contact numbers etc… will be omitted from your CV prior to being passed on to the hirer. MC Personnel are an Equal Opportunities Employer, a copy of our policy can be downloaded at www.mc-personnel.com