Technomed Telemedicine provides medical monitoring and advice to patients and general practitioners (GP’s) through the use of connected health devices. Healthcare services are delivered via PC, smartphone or tablet. We allow patients to be treated closer to home or within their home without the need to travel to hospital.

We need a person to make our technology simple to understand and use for our customers. So for someone who’s as keen on customer service and technology as we are - especially mobile phones and tablets, we could be a very interesting company to work for.

This. position is primarily office based providing telephone and remote desktop support. There will however be the requirement to occasionally travel to the customers address.
You’ll help our customers with the use of our devices and applications, asking them what they want to do and showing them how to do it (we’ll train you of course).

Your main duties and key responsibilities:

Single point of contact for all IT relevant requests from customers & colleagues. This includes analysis, resolution or dispatch, as well all logging in the requests and follow up.
Device set-up and configuration
Management of our loan connected health devices
End user support for all iOS, Android and other devices .
Assistance to in house software, Server or Network infrastructure.

Person specification:

Educated to a good standard with an interest in science and technology
Organised
Experienced in a customer facing role
A clear and pleasant telephone manner
Ability to empathise with end users
Competent in the use of iOS and android devices
A Demonstrated competence in the use of a complex Windows based application and peripheral devices

Closing Date: 13th November 2014

STRICTLY NO AGENCIES