Team Leader

Salary: up to £31,000 (Including Bonus)

Working within a call centre you will have primary responsibility for managing the evening operations.

You will have experience in providing clear and strong direction to your team and developing individuals to achieve their full potential.Bonus

Main Purpose of the role:
• Leading a team of Customer Service agents in a customer focused environment.
• Lead and develop teams to exceed customers expectations and targets.
• Provide effective leadership, development and coaching of team members.
• Reports - Daily, Weekly and Monthly.
• Management of team rota.

Knowledge & Skills Required:
• Demonstrable call centre management experience.
• Good communication skills.
• Understanding of training & coaching techniques to apply as needed.
• Strong numerical and analytical skills.
• Strong leadership & people development skills.
• Ability to effectively interact with team members at all levels of the organisation.

This vacancy would be of interest to job seekers searching for the following vacancies: Customer Service Team Manager, Team Manager, Team Management, Contact Centre Team Manager, Call Centre Team Manager, Customer Service Management, Customer Service Manager, Call Centre Management, Call Centre Management, Team Leader.

Huntress Group does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.