Purpose:
To provide admin support within locality CMHTOP office , dealing with phones, booking appointments, updating patient electronic record system, RIO. To be first point of contact for patients, carers, staff and the public. To undertake clinical typing as requested

Knowledge, Skills and Experience:

1.IT skills including using a electronic data base, RIO

2.An understanding of working within a complex, sensitive, clinical environment.

3.Good communication skills.

4.Ability to deal with direct contact from distressed patients/carers and be able to respond in a sensitive manner with sympathy and tact.

5.Ability to monitor deadlines and progress work of self and others.


6.Knowledge of the Data Protection Act (Caldicott Principles).


Key result areas:

1.To deal with telephone enquiries, taking messages and providing assistance and action where necessary or passing to relevant team member if appropriate.

2.To ensure all data are accurately recorded on RIO and managed in accordance with the Trust policy and procedure.

3.To ensure records are maintained in accordance with Trust policy/procedure

4.To assist with patient appointment booking systems

5.To assist with Diary management of Consultant Psychiatrists

6.To ensure that patient confidentiality is respected at all times

7.Taking and transcribing formal minutes in an accurate and timely way.

8.Provide accurate and timely typing and administration support, ensuring appropriate circulation of correspondence.