Application Support Consultant
  £20k - £25k DOE
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The role is to provide software support for our customers on the Real Asset Management (RAM) suite of logistics software products. Our customers are global leaders in container operating and leasing.

We are looking for a highly motivated individual with good organisational and time management abilities, a confident manner and excellent inter-personal skills. You should be articulate, well presented, professional, conscientious and adaptable.

The Role:
• To provide 1st/2nd line software support on the RAM suite of logistics software products
• To take ownership of customer support calls, investigations and fault resolution
• To maintain a high degree of customer service at all times
• To liaise with the development team when dealing with more complex calls
• Planning, documenting and executing software testing in-line with RAM quality standards
• Creating user documentation to assist users in their understanding of the application

Requirements:
• 1+ years’ experience in an application support, software support or customer support role
• Strong customer service skills
• Excellent communication skills, both verbal and written
• Good knowledge of ERP systems is essential
• Experience of problem solving, troubleshooting and fault-finding
• A knowledge of manual or automated software testing would be advantageous
• Must be eligible to work in the UK

This post is based at our UK head office in Orpington, Kent (within Greater London). The post offers an attractive salary/benefits package and regular salary reviews in addition to extensive internal and external training. This position also offers good career opportunities to progress within the company.


Advertiser: Direct Employer

Reference:

Posted on: 2014-09-28 08:10:43

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Application Support Consultant
  £20k - £25k DOE
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The role is to provide software support for our customers on the Real Asset Management (RAM) suite of logistics software products. Our customers are global leaders in container operating and leasing.

We are looking for a highly motivated individual with good organisational and time management abilities, a confident manner and excellent inter-personal skills. You should be articulate, well presented, professional, conscientious and adaptable.

The Role:
• To provide 1st/2nd line software support on the RAM suite of logistics software products
• To take ownership of customer support calls, investigations and fault resolution
• To maintain a high degree of customer service at all times
• To liaise with the development team when dealing with more complex calls
• Planning, documenting and executing software testing in-line with RAM quality standards
• Creating user documentation to assist users in their understanding of the application

Requirements:
• 1+ years’ experience in an application support, software support or customer support role
• Strong customer service skills
• Excellent communication skills, both verbal and written
• Good knowledge of ERP systems is essential
• Experience of problem solving, troubleshooting and fault-finding
• A knowledge of manual or automated software testing would be advantageous
• Must be eligible to work in the UK

This post is based at our UK head office in Orpington, Kent (within Greater London). The post offers an attractive salary/benefits package and regular salary reviews in addition to extensive internal and external training. This position also offers good career opportunities to progress within the company.


Advertiser: Direct Employer

Reference:

Posted on: 2014-09-28 08:10:43

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

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