Contact Centre Agent
  £17000-£18000
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contact Centre Agents - Orpington - Competitive Salary & Excellent Benefits - No Weekends

JLT Employee Benefits are looking for Contact Centre Agents to join our flagship call centre in Orpington.

JLT Group is one of the world’s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services.

The Customer Support Centre (CSC) provides front line telephone and e-mail services for members and IFAs of the pension schemes for which JLT provides administration, to users of our on-line Employee Benefits system and to clients who engage us to carry out helpdesk services for one off projects.

The CSC is a dynamic, fast-moving and fun environment with almost 100 employees on-site. It is continually growing and has a mix of employees who are friendly, team-orientated and excited to bring on new employees to share the journey. The contact centre maintains a busy social scene including team nights out and social events; they are always striving to make the next day more enjoyable than the last.

The Role
•To provide excellent customer service as well as professional and helpful telephone and e-mail response service to our customers
•To respond in a professional and helpful manner to incoming telephone and e-mail enquiries from customers with regard to all types of the Company’s business using appropriate tools as necessary.
•To deal with customer complaints in a professional and courteous manner

The Person
•Experience of successfully working in a targeted contact centre environment
•Excellent customer service skills
•Excellent telephone communication skills
•Ability to remain calm in difficult situations
•Effective time management skills
•Flexible and committed approach
•Ability to work to targets

Why Apply?
This is a fantastic role for an individual to really make a difference and help make the contact centre become the pinnacle within its field. We offer structured career progression and encourage personal development. Within such a fast-paced organisation, there is the opportunity to move into senior, specialist and managerial roles. Previous successful applicants have moved on to manage their own teams or into consultancy in the Head Office in London.

As you would expect from a company such as JLT, we can provide amazing benefits in the form of pension scheme, share scheme, Health and medical insurance and excellent holiday allowance. There is no requirement to work weekends and the CSC maintains standard working hours of 8am – 6pm. JLT feels strongly about rewarding success and with our reward and recognition scheme we celebrate those successful, hardworking candidates with a monetary bonus incentive.

Key skills: contact centre, customer service, advisor, call centre, telesales



Advertiser: Direct Employer

Reference:

Posted on: 2014-09-15 14:16:03

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Contact Centre Agent
  £17000-£18000
  Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contact Centre Agents - Orpington - Competitive Salary & Excellent Benefits - No Weekends

JLT Employee Benefits are looking for Contact Centre Agents to join our flagship call centre in Orpington.

JLT Group is one of the world’s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services.

The Customer Support Centre (CSC) provides front line telephone and e-mail services for members and IFAs of the pension schemes for which JLT provides administration, to users of our on-line Employee Benefits system and to clients who engage us to carry out helpdesk services for one off projects.

The CSC is a dynamic, fast-moving and fun environment with almost 100 employees on-site. It is continually growing and has a mix of employees who are friendly, team-orientated and excited to bring on new employees to share the journey. The contact centre maintains a busy social scene including team nights out and social events; they are always striving to make the next day more enjoyable than the last.

The Role
•To provide excellent customer service as well as professional and helpful telephone and e-mail response service to our customers
•To respond in a professional and helpful manner to incoming telephone and e-mail enquiries from customers with regard to all types of the Company’s business using appropriate tools as necessary.
•To deal with customer complaints in a professional and courteous manner

The Person
•Experience of successfully working in a targeted contact centre environment
•Excellent customer service skills
•Excellent telephone communication skills
•Ability to remain calm in difficult situations
•Effective time management skills
•Flexible and committed approach
•Ability to work to targets

Why Apply?
This is a fantastic role for an individual to really make a difference and help make the contact centre become the pinnacle within its field. We offer structured career progression and encourage personal development. Within such a fast-paced organisation, there is the opportunity to move into senior, specialist and managerial roles. Previous successful applicants have moved on to manage their own teams or into consultancy in the Head Office in London.

As you would expect from a company such as JLT, we can provide amazing benefits in the form of pension scheme, share scheme, Health and medical insurance and excellent holiday allowance. There is no requirement to work weekends and the CSC maintains standard working hours of 8am – 6pm. JLT feels strongly about rewarding success and with our reward and recognition scheme we celebrate those successful, hardworking candidates with a monetary bonus incentive.

Key skills: contact centre, customer service, advisor, call centre, telesales



Advertiser: Direct Employer

Reference:

Posted on: 2014-09-15 14:16:03

I want to receive the latest job alerts for:

jobs in Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Find jobs in:

Similar Jobs:

Contract Surveyor

  Clarion Housing Group Ltd

  £41184 - £53778 per annum

  Maidstone, Kent

Collections Agent

  KHR - Recruitment Specialists

  £24500 - £27050 per annum + + Fantastic benefits

  Sevenoaks, Kent

Contractor Prison Escort

  Hays Specialist Recruitment

  Up to £13.1 per hour + £13.10 per hour

  Sheerness, Kent

Reception Centre Operative

  New Appointments Group

  £24500 - £38000 per annum

  Broadstairs, Kent

Community Caretaker - 36

  Clarion Housing Group Ltd

  £24483 - £26917 per annum + Excellent benefits

  Milton Keynes, Buckinghamshire

Corporate Tax Manager

  Goldhawk Associates Ltd

  £50,000 - £65,000

  Kent

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