Overview:
2020 is a worldwide market leader in the design and marketing of computer aided sales software as well as a leading provider of commercial and manufacturing management software applications for the residential and commercial interior design sectors. The company employs over 500 people around the world. With over 100 000 software copies sold in 15 different languages and in 90 different Countries around the globe, 2020 is leader in its industry and offers enriching work experiences in many sectors.

The Contact Center Customer Support Specialist interacts with customers to provide technical support and process information in response to inquiries, concerns and requests about 2020’s products and services.

RESPONSIBILITIES:
•Answer incoming support calls in regard to various 20-20 software products
•Troubleshoots software issues and handles and resolves customer requests for assistance
•Train with, experiment with, and monitor operations with all current versions of 20-20 supported software.
•Obtains and evaluates all relevant information to handle inquiries
•Directs requests and unresolved issues to the designated resource
•Communicates and coordinates with internal departments
•Daily call tracking and monitoring of customer contacts
•In depth research and ensures customer follow-ups
•Must be willing to contribute to late shifts and weekend services.

REQUIREMENTS:
•Prior experience as a technical support agent will be a strong asset
•Minimum 1-2 years of experience in a «Call Center» type Customer Service environment; specifically in software, hardware, telecommunications or related fields
•High level of interpretive skills to interpret customer problems and develop correct solution
•Sound foundation of interpretive skill to analyze and run reports on 2020 software to identify problems and their source and apply corrective action.
•College degree preferred
•Ability to establish excellent business relationships
•Customer service orientation / excellent listening skills
•Good organisational skills / Detail-oriented
•Problem analysis and problem-solving skills
•Ability to work under pressure
•Ability to work independently in the absence of the Supervisor.
•Computer knowledge: excellent knowledge of the Windows environment and operating systems
•Bilingual speaking, French and English, or other language skills an asset

Please send us your resume, this is a great opportunity!