An exceptional opportunity with an established corporate client located in prestigious offices on Kings Hill, specialising in insurance for a Coaching & Development Co-ordinator working within their Claims Department.

There is some degree of flexibility in relation to the ideal candidate for this position:

In the ideal world, we would like the successful candidate to have an understanding of the claims management process, together with Call Auditing experience as well.

However, we are also happy to consider applicants who have the Call Auditing experience without the claims management experience, as training could be provided on the claims side of the role, so lots of scope.

Skills and experience we are looking for in an applicant:

The ability to mentor, coach, train and inspire others.
An aptitude for coaching skills and abilities.
Strong service delivery ethic
The ability to respond competently and non-defensively to difficult and unexpected questions and challenges.
Confidence in providing open and constructive feedback to team members.
The ability to encourage new and/or wider thinking in others.
The ability to motivate others to achieve their objectives.
An excellent track record of performance standards.
Confident and influential communication skills.
A professional and respectful manner.
Attention to detail, methodical and organised with a flexible outlook.
A need for tact, with a high standard of personal motivation and initiative.
A positive attitude to change.
An overview of the role:-

As C & D Co-ordinator you will maintain direct responsibility for the team’s letter and payment authorisation process.
Carry out quality reviews on a daily basis, providing immediate feedback to the staff member and recording performance anomalies effectively.
Coach, motivate and support staff through a development culture.
Identify areas for improvement in staff performance and implement training plans to support development strategy.
Design and host group training sessions related to claims management best practice.
In conjunction with the line manager, identify process inefficiencies and introduce changes to achieve improvement.
Maintain training manuals to ensure they consistently reflect current processes.
Establish and maintain training records for all staff in relation to training and quality reviews.
Ensure that the management team is kept up to date at all times on the strengths and weaknesses of team members.
Work closely with the line manager to turn mistakes into learning opportunities, ensuring that knowledge and key development areas are shared openly with others.
Act as a Mentor for peers and colleagues.
Assist team members to identify and work towards their development needs for current and future roles.

Hours of work:-

Monday to Friday
35 hours per week,
9am – 5pm

If you have the skills, knowledge and experience we are seeking, please email your CV as soon as possible, ensuring it is completely up to date before you do so!

Email: Heather@rsfl.co.uk
Contact: Heather Morgan
Tel: 01303 220844