​Working within our Collections Department on late stage delinquency credit card arrears you'll be responsible for contacting our customers and other 3rd parties to negotiate full balance payments and/or settlements. As well as this you'll work with our customers who have found themselves in financial difficulties to advise on alternate payment plans. You'll also be using specialist tools to optimise customer contact and payment conversion.

More specifically you will:
• Contact delinquent high risk customers in order to secure payment and determine reason for delinquency
• Individually tailor contact strategies to each unique account using tools such as Trace and historic payment and contact information
• Ensure customer confidentiality in line with the Data Protection Act and adherance to all regulatory & FCA requirements
• Meet defined individual and team performance targets to ensure the delivery of key business objectives

Skills, Experience and Behaviours:

• You'll have a proven track record in debt recovery
• You'll be educated to GCSE level (or equivalent) in English and Maths
• ICM accreditations (Introduction into Credit Management) and/or CSA Diploma would be advantageous
• You'll have excellent negotiation and reasoning skills with the ability to present and explain information and solutions in a clear manner
• You'll have an analytical mindset with the ability to use your own initiative
• You'll be a confident communicator, able to deal with a wide variety of people
• You'l be self motivated with the ability to work in a highly targeted environment
• You'll be positive, enthusiastic and remain calm during busy periods
• An adaptable and flexible approach to your work is a must

To apply for this role please visit our website:

https://recruitment.vanquis.co.uk/Home.aspx

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.