Are you a determined person who gets a kick out of achieving what you set out to do? Do you love to make a difference to others? And do you take pride in doing things really well?

If you can answer a resounding YES to these questions then this could be your chance to build a career with one of the most respected companies in the country.

You will assist our customers with accounts and payment related queries, as well as trying to save the business before cancellation. If you love having something to aim for, then the daily targets around saving customers from cancellation and debt collection will be just the challenge you need. Working together as a team to ensure our overall objective is met.

The role includes the following duties: -

To contribute proportionately to the Teams achievements of all its targets, qualitative and quantitative, as set by the Team Manager.
To provide a degree of flexibility in working arrangements to ensure customer demands are satisfied.

To develop and maintain a thorough understanding of all products, processes and underwriting.

To be familiar with and practise all current selling techniques and best practice as outlined by the Team Manager.

To ensure that all promises to our customers are fulfilled.

To ensure accurate and timely actioning of customer requests are completed.

To produce non-complex letters in an understanding, plain English and well structured format.

To Understand and use tools available to reduce cancellations and highlight further opportunities.

Competencies Required:

Excellent customer service experience is required as well as well-developed keyboard skills and PC skills.

Please note we have one Part Time position (25 hour at a salary of £9262.50) and one Full Time Fixed Term role (40 hours at a salary of £14820.00)'